• Every claim is assessed case-by-case by Design doves  Customer Care Service. Should any issue with the products received be detected, a written claim must be submitted to the REPRESENTATIVE and DESIGN DOVES Customer Care service (at customercare@designdoves.co.in) within 2 working days after the reception of the products. After this period, DESIGN DOVES    reserves the right to decline any responsibility on the conditions of the goods.
  • Design doves strongly advise CUSTOMERs to verify first if damages are perceptible on the package, and then verify all crates upon delivery in order to check for unconformities in the conditions of the goods.
  • The original packaging of the products must be kept. In case a claim is submitted, the packaging must be kept during the period in which the claim is settled.
  • If the collection or return of any item is needed and the original packaging was not kept, the client shall be responsible for all costs and procedures necessary for the item to be in shipping conditions. DESIGN DOVES shall not be liable in any way for the replacement, acquisition, or any other costs related to the replacement of the original boxes or crates.
  • Damaged products being returned must be in the condition in which they were received by the CUSTOMER. The products must be well accommodated to avoid extra damages. The CUSTOMER must not attempt to modify, handle, install or repair them.
  • DESIGN DOVES compromises to offer the client a solution proposal within 5 working days of the claim registration and all information requested by the Customer Care service is cleared
  • The CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims must be accompanied by photographic or video evidence that supports the client’s complaint, in which all the products, correspondent crates, and/or boxes and issues claimed are clearly shown, and a written detailed description.
  • DESIGN DOVES ensure the repairing or replacement of the components detailed in the claim submission form. DESIGN DOVES strongly advises storage the products in good conditions. All other damages not included in the claim submission will not be covered under the DESIGN DOVES warranty and may be subjected to an upcharge.
  • DESIGN DOVES reserves the right to refuse any item repairing, pick-up or delivery, from any location other than the original shipping address. Any transportation of the product from a destination to a second location will forfeit any transportation damage claim.
  • When claims occur, DESIGN DOVES exchange information with the CUSTOMER of the related purchase. DESIGN DOVES reserves the right to not share information or deal with other entities or persons besides the CUSTOMER.
  • DESIGN DOVES is not responsible for claims from orders placed to other entities, agents, showrooms, or any other beyond Design doves reasonable control, besides an official REPRESENTATIVE of DESIGN DOVES.
  • Design Doves reserves the right to decline responsibility if: a. The claim is presented after the 2 working day period, or is not accompanied by the mandatory information mentioned in 5 working days; b. The claimed products were altered out or in any way tampered with, either by the client or by a third party, without Design doves consent; c. The products show clear signs of regular use.
  • SHIPPING CLAIMS
  • Claims for defects as a result of the shipping process handled by the CUSTOMER, are not covered under Design doves warranty. DESIGN DOVES is not responsible for a CUSTOMER’s own or third-party freight damage and claim. In these cases, DESIGN DOVES is committed to finding a suitable solution with the CUSTOMER.
  • The CUSTOMER may claim a warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered, upon their arrival. All claims related to shipping must be accompanied by the signed POD, photographic or video evidence that support the client’s complaint, in which all the products, correspondent crates, and/or boxes and issues claimed are clearly shown, and a written detailed description.
  • Proving that any damage in the piece caused by quality requires replacement, DESIGN DOVES  compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is MANDATORY that DESIGN DOVES collects the damaged part or complete piece(s) to replace it with a new one(s).